Refund policy

Right of cancellation and return conditions
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel the order by notifying us of this no later than 14 days after receiving the goods or the last batch of goods or, if it is a matter of regular delivery of the goods, upon receipt of the first batch of goods.

Cancellation notification must be made clearly, for example, using our cancellation form, our email below, or with a written notification that you submit with the returned item.

The right to cancel only applies to and correspondingly, the products to be returned must be in their original packaging, unused and well packed for return shipping.

If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after making the cancellation notice to our Return address mentioned below. If necessary, the returner must prove that the goods have been returned within the deadline, for example with a return receipt. The returner must pay the costs incurred for the return. These costs will not be reimbursed to the returner.

When returning a delivered order, please include your name and contact information as well as your account number for the refund. You will receive a return form and a return sticker with the product, fill out the form and pack it according to the product, stick the return sticker on the box.

We will return the money you paid for the order using the same payment method as you paid for the order without delay in accordance with the Consumer Protection Act.

Our return address:
JOY by M & V
Mulari & Virtanen Oy
Raatimiehenkatu 33A
28120 Pori

Checking the shipment, error and problem situations
Please check the delivery as soon as you receive it. If the product has been lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please notify our Customer Service as soon as possible and at the latest within 14 days, and we will agree on how to get the error corrected. In the consumer store, we comply with the mandatory error liability regulations of the Consumer Protection Act.

Customer service
Our staff will help you with questions related to your order. Please contact us, either by email or phone: