Shipping policy

Delivery costs
Delivery costs are €5.90. The shipping costs that may be charged for the order depend on the product itself (e.g. weight, packaging) and the chosen delivery method, and they are automatically added to the total amount of the order. You can see the shipping costs charged for your order (if shipping costs are charged) in your shopping cart before you accept .

Delivery method
We will deliver your order using one of the delivery methods mentioned on our website, which you choose when placing your order. t1>Our most common delivery times to the EU region are 3 to 5 days, depending on the order and delivery method. More precise times will be announced in connection with the product options.

Right of cancellation and return conditions
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel the order by notifying us of this within 14 days at the latest after the goods or receiving the last batch of goods or, if it is a matter of regular delivery of goods, receiving the first batch of goods. You will receive a return form and a return label with the product, fill out the form and pack it according to the product, stick the return label on the box.

If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after making the cancellation notice to our Return address mentioned below. If necessary, the returner must prove that the goods have been returned within the deadline, for example with a return receipt. The returner must pay the costs incurred for the return. These costs will not be reimbursed to the returner.

When returning a delivered order, include your name and contact information and your account number for the refund.

We will return the order accordingly the money you paid with the same payment method as you paid the order without delay in accordance with the Consumer Protection Act.

Our return address:
JOY by M & V
Mulari & Virtanen Oy
>Please check the delivery as soon as you receive it. If the product has been lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please notify our Customer Service as soon as possible and at the latest within 14 days, and we will agree on how to get the error corrected. In the consumer store, we comply with the mandatory error liability provisions of the Consumer Protection Act.

Customer service
Our staff will help you with questions related to your order. Please contact us, either by email or phone: