Terms of service


JOY by M & V, Mulari & Virtanen Oy, business ID: 2829690-7 , operated online store, address: JOY by M & V, Mulari & Virtanen Oy,
Raatimiehenkatu 33A, 28120 Pori; sells products to companies and private individuals of legal age in the EU area. These delivery terms apply to ordering products in our online store and similar deliveries.

These delivery terms are valid from October 1, 2022. We can change the delivery conditions unilaterally from time to time, so please familiarize yourself with our delivery conditions in advance every time you order products from our online store. in connection with the product presentation. We reserve the right to change prices and delivery costs, so please check prices from the shopping cart before you accept the order. The prices of the products include what appears in the shopping cart and in the order confirmation.

Delivery costs
Delivery costs €5.90. The shipping costs that may be charged for the order depend on the product itself (e.g. weight, packaging) and the chosen delivery method, and they are automatically added to the total amount of the order. You can see the shipping costs charged for your order (if shipping costs are charged) in your shopping cart before you accept the order.

Ordering and contract
You can order products on the homepage of our online store by moving them to the shopping cart and confirming the order and by paying for the contents of the shopping cart in the payment service. When ordering from our online store, you are required to familiarize yourself with and agree to our delivery conditions valid at any given time. You understand that your order, which you have accepted and confirmed by us, is, except for what is mentioned later about the right of cancellation, binding and creates a contract between us with these terms of delivery.

Payment and payment methods
You can pay for your order using the payment methods described in the online store and selectable in the shopping cart.

Order and payment confirmation
After a successful order, an order confirmation will be sent to your email, so you enter your email address when you place an order. The payment method used is also confirmed in the order confirmation.

If for some unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.

Delivery methodWe will deliver your order using one of the delivery methods mentioned on our website, which you choose when placing your order.

Delivery time
Our most common delivery times for the EU region depend on the order and delivery method 3 to 5 days. More precise times will be announced in connection with the product options.

Right of cancellation and return conditions
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel the order by notifying us of this within 14 days at the latest after the goods or receiving the last batch of goods or, if it is a matter of regular delivery of goods, receiving the first batch of goods.

Cancellation notification must be made clearly, e.g. on our cancellation form, together with the goods to be returned. You will receive a return form and a return sticker with the product, fill in the form and pack it according to the product, stick the return sticker on the box.

If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after making the cancellation notice to our Return address mentioned below.If necessary, the returner must prove that the goods have been returned within the deadline, for example with a return receipt. The returner must pay the costs incurred for the return. These costs will not be reimbursed to the returner.

When returning a delivered order, include your name and contact information and your account number for the refund.

We will return the order accordingly the money you paid with the same payment method as you paid the order without delay in accordance with the Consumer Protection Act.

Our return address:
JOY by M & V
Mulari & Virtanen Oy
>Please check the delivery as soon as you receive it. If the product has been lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please notify our Customer Service as soon as possible and at the latest within 14 days, and we will agree on how to get the error corrected. In the consumer store, we comply with the mandatory error liability provisions of the Consumer Protection Act regarding errors.

Customer service
Our staff will help you with questions related to your order. Please contact us, either by email or phone:


Limitation of liability
JOY by M & V is not responsible for any indirect or direct or other damage related to the order, delivery or product or caused by any of the above, except until a mandatory provision in the Consumer Protection Act or other mandatory law has stipulated otherwise with regard to the damage in question.

We strive to settle any possible disagreements regarding your order primarily by agreement, so please contact our Customer Service first to settle the matter.

If the disagreement regarding the sales contract cannot be resolved through negotiations between the parties negotiations, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before taking the case to the Consumer Disputes Board, the consumer must contact the magistrates' consumer advisory service (www.kuluttajaneuvonta.fi)..